I paid $100 more at the second shop, but gladly so.
Highly recommended. Royal Hawaiian Tire has been servicing all of our vehicles for nearly 30 years. ALWAYS fast, Always reasonable prices and ALWAYS quick turnaround. Wayne has even gone as far as to loan me his personal car on several occasions when I needed to run errands during service. Reading some of the reviews claiming the staff and owner are rude... well, I will be the first to say that Wayne's sense of humor may be a little drier that what most folks may expect but once you get to know him... This is an HONEST auto shop. Highly recommended!
If I could give them negative stars I would! I have never been treated so rudely, very disappointed.
Not only they do an awesome job, they're hospitality was unexpected. Very professional workers,and highly recommend my family here and friends. Great experience. and most of all.....They SMILE. WE ALL KNOW ,A LIL SMILE CAN MAKE YOUR DAY SHINE. much MAHALO TO ROYAL HAWAIIANS.
And since I didn’t want the new tires on, until I had the alignment, I rushed back to get the car, so I could go and deal with the issue. When I arrived to get my car, the older man who works the front desk was extremely rude to me. I was extremely polite, while asking if he could tell me what the issue was, so I could write it down, and make sure to take care of it, so I could bring my car back ASAP to get the work done. He told me I would have to pay a diagnostics fee for them to tell me what the issue was, as to why the alignment couldn’t be done. This was extremely confusing to me, since I was just asking him to repeat what was said to me over the phone. I asked how much the diagnostic fee was, and he walked away from me, saying he was going to get my keys. I waited, and when he came back, he dropped my keys on the table, and said “here’s your keys, thanks” and walked away from me when I was asking him a question.
I spent a lot of time shopping around for a place to buy two new tires from, and to get a front end alignment at, and after my father talked to the workers here, I sounded like they were the best option.
Wayne has a really arrogant attitude. Condescending pretty much nails it. I would never use these guys for anything.
I brought my 1965 mustang convertible in, and they ended up calling me a couple of hours later, telling me that they couldn’t do the alignment because a power something module was leaking, they also questioned if the car was actually mine, and they were asking who’s car it was.
I took my car immediately afterwards to Tire Warehouse on Dairy road, and told them about what happened at this shop, and told them to call me if there was any issues, that wouldn’t allow them to do the alignment, or if something is leaking. They said nothing was leaking, and had my alignment done by the next morning.
Extremely disappointed in their customer service.
Do not go to Royal Hawaiian Tires, they are not worth the prices. And they treat their customers badly. They were rude to other customers picking uo their car when I was there also, which was shocking, but made sense, since I was soon in the same boat.
Royal Hawaiian Tire Auto Center Inc is a US Car Repair based in Kahului, Hawaii. Royal Hawaiian Tire Auto Center Inc is located at 111 Hana Hwy #101, Kahului, HI 96732, USA.
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