Customer over 15 years and I tried to simply just upgrade my phone for my daughter on 12/9/16 for Christmas. Phone (I Phone Plus) was reserved for an in-store pick up, I comeback for the second time to the store location with my old iPhone on Saturday on 12/10 and my new phone which was reserved was only not found, but the Sales Representative that was helping me was not very helpful and said to come back on Monday so I can talk to the associate who was actually was originally helping me. I am very disappointed with the fact nobody tried to rectify the issue and the Sales Associate just "passed the buck" to another associate without any empathy. Now I am currently on the phone with Support and Sales trying to fix their mistake with still no resolution. Its now been officially over an two hours of wait time on the phone during the Holidays. Sprint is very boastful about their reliability, and unlimited data plans. However, Sprint should start focusing on their Customer Service because it's is truly lacking at this location! I would expect better service to clientele who has been customers for almost two decades.
The worst place to get a contract or phone for that matter. Do not get anything from this company!!
Always great! Especially Eric there at the Maui Office. See him first!
Sprint is worse.. paid $400, for the Evo phone several yrs ago, nothing but head ache. Had multiple batteries, plugs, chargers , cases just to get through a single day...
Two months ago, bought new phone, Evo died, agent set me up on a friend/Family plan, said he could reduce my Bill from $80 to $50, w same service, and add a tablet w phone connect ton
I used to be w Verizon, worst customer service ever, they would add charged to our Bill, if they couldn't figure out which house made the call.
Terrible customer service. Numerous transaction errors. False advertisement. I’ve had to come back here three times to get one issue addressed. Coming back for a fourth time. Please be vigilant with any purchases you make here. Ask lots of questions.
Sprint Store is a US Electronics Store based in Kahului, Hawaii. Sprint Store is located at Suite B7B, 275 W Kaahumanu Ave, Kahului, HI 96732, USA.
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