here because service is a flip of a coin.
Took awhile to sign in with the service associate but once that was done things proceeded smoothly.
So I confront and ask to speak to a manage and Jason service manager goes to check his cameras to find that indeed they were not done ( take pride in your work what ever that is !)
From deceives I am doing my last compliment oil,fluids and tires rotation and had a feeling to test if they really do what they say they're going to do and to my disappointment I marked my tires and oils cap position.
Let's say Maui Toyota is a little shady and since they control the monopoly on Maui as there's no other Toyota dealer I have had nothing but unpleasant issues with customer service but after long issues they were resolve but never easy going always an amazing amount of time taken for simple issues that any other mechanic would breeze thru.
Really be nice to have an alternative to Toyota dealer in this island to chose from as once your credibility is broken it really makes you think twice on doing business with such.
i thought when you have car service for check engine light out it suppose to be done. oil change and check engine light was on and they told my girl
VERY VERY POOR SERVICES
friend that they did not have time to do it. i waited months for service which is bad enough. maybe i should email Toyota corp. Do not buy cars
Really put a hold on me doing business again.
Took my Tacoma in for 1st service. Service Adviser Anela explained everything. She was very helpful. Good lounge where you can wait in with a TV & magazines & free wifi. Plus drinks.
So here I have to sit for another undisclosed amount of time.
With all that in mind said people check and make sure this type of things don't happen to you.
So my truck gets pulled back after 2 hours of waiting and I check my tires and to my believe to see that tires weren't rotated and oil cap looks like been moved.
Maui Toyota (Service Department) It has been so frustrating to deal with that department they lack in their communication they have no skills and they are not about customer satisfaction! It has been a horrible experience from our first service we took our Tacoma in for a regular service of oil change, tire rotation etc. Our truck got returned to us 3 hours later just to find out later on that day that our AC is not working. Try to call them to notify them and to ask questions no one answers or returns our phone calls at all. We had to drive down their from where we live a total of (appox) 80 miles to an from. From their it just got worse our blower motor for the AC started rattling an shocking me when I told them I was getting shocked all they did was laugh at me. Our windshield shattered from the inside so again we was without our truck for 3 weeks this time. When it was finished our truck was damaged while in their care a dentist in the hood, deep scrapes along the side of the door etc. We felt that we had a LEMON VEHICLE but they always find excuses after excuses AC problems 3 times, shocks still rattles, the bed liner is longer then the bed itself causing damages to the tail gate, our bumper is loose from when they removed it an the list goes on an on..... Something needs to get done about that department maybe they should start with their management first... The funny thing is that a Toyota Tundra has always been my dream vehicle...
have a great new year Maui Toyota !
Maui Toyota is a US Car Dealer based in Kahului, Hawaii. Maui Toyota is located at 320 Hana Hwy, Kahului, HI 96732, USA.
Please contact with Maui Toyota using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Maui Toyota opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Kahului