I have had two different cars serviced there. One experience was fine the other Subaru (out of warranty) I had to take back twice. When I had the same exact problem they had fixed several months earlier they were not willing to stand behind their work. I would definitely not recommend this company for auto repair.
Picked up the car today. It’s a very nice auto. The dealer could not have been nicer ( I still tried to shame a roof cross rack outta them, no luck ). They took about an hour to walk me through the workings of the car. Nice Job guys...
This may change. My wife and I have leased 4 Lexus ES350’s from servco Lexus Subaru over the past 15 years. I went in to purchase a 2018 Subaru as was treated very well by my sales person. I found the exact car I wanted. I informed my sales person that I wanted to put a deposit down to hold the car until I moved some $$, and planned to pay them Cash. I was informed that they do not take deposits. I asked to speak with, not important, another manager. The manager said , let me explain to you (I’m 60) how this works, you write me a check for x amount of dollars for the car, and you then own the car, that’s how this works. WOW...I mean customer loyalty be darned...I have 6 months left on the Lexus I am currently driving. I’m not sure I want to give them my business in the future. I pick the Subaru up next week, they finally did take my VISA for a deposit , but with all the cars I have leased from them and all the business my wife and I have sent to Servco, still, no Cash, no car. I’ll revise this review after I pick up the car. See how HAPPY they are when the get paid in full.
Judina is amazing and made the car buying process so easy! Dane and Akira are creepy and made me feel very uncomfortable as they were and making faces at us while we waited. Definitely wouldn't want to be there when it was dark as I would worry about my safety around them.
Very helpful, friendly and efficient.
About Subaru Service on Maui: I've had to bring my 2013 forester (75K) in multiple times for expensive repairs...the latest estimate is a $2500 A/C repair. I get the feeling they are suggesting replacing more components than necessary just because they're not sure what/where the problem is. Either that or they are selling vehicles with crappy components that can't even get you to 100K anymore. I no longer have faith in Subaru reliability. Also, the last time I was there they managed to LOSE THE KEYS TO MY CAR. It took a half hour for them to find them...on the same peg board with every other set of keys.
Servco Subaru Maui is a US Car Dealer based in Kahului, Hawaii. Servco Subaru Maui is located at 445 Kele St, Kahului, HI 96732, USA.
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