Very long and slow queues. The staff are friendly but clearly used to the long queues of frustrated customers getting grumpy with the wait and heat and therefore don't show any urgency in service. I would catch a bus to another rental place further away from the airport next time.
Friendly staff but very long line to check-in and more wait to get the car. It was a painful experience with the heat and not much of a waiting area.
The directions for returning the car are not as clear as they could be (not their fault, but the airport's).
That said, when our flight was related they were willing to store our bags for us so we could walk at the park for a couple hours.
The staff were generally helpful, but obviously the checkout process could use some improvements to lessen the time needed. We were waiting for an hour in line after waiting in the shuttle line for at least 20 minutes.
Customer service was what you expect for a large group of people getting off a shuttle. I read the information and the instructions from the reservation so I knew about the shuttle. The car was great we had no problems. I should have had someone go over the car with me before I left. I rented a BMW convertible and wasn't familiar with the car. Took me about a day to figure it all out.
Don't go to the desk at the airport follow the signs to the shuttle even with Avis preferred after we checked in and took over 45 minutes to get our car for reasons we still couldn't figure out none of the staff seemed to be able to explain it to his either
Convenient if crowded shuttle service.
Avis Car Rental Return is a US Car Rental based in Kahului, Hawaii. Avis Car Rental Return is located at United States, W Mokuea Pl, Kahului, HI 96732, USA.
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