This place is a joke, after a twelve hours of travel to get Hawaii, there were less then 8 people in line, it took 1.5 hrs to get a car. I had booked a car online, the car was not ready and was offered a "free" upgrade. My $280 cost somehow jumped to $600. This included the 200 deposit that was not disclosed anywhere on the Web when booking. Not realizing there was an up charge that when you sign the paper you apparently enroll in their insurance plan which is optional additional 200 "bait-and-switch" when you get there to pick up the car. The cost of the insurance was the price difference from what I selected to get the upgrade. Therefore, my upgrade was not free and they try to make you feel like you are getting a deal. They are doing you a favor? When essentially they are just tryin to screw you over. I will never, ever do business again with this company. It's really a shame because of all the corporate vendors I work with and how many people I am turning away from this service. When I brought this to managers attention, she said sorry you signed the paper, after explaining how I explicitly said I did not want their insurance and how I signed it they would not issue me back my 200 dollars. Keep in mind, I had preselected what I wanted online, they did not have my car ready, and then up charged me because of their screw up. Bad business guys! Just read the fine print when you sign anything with them.
E-Z Rent-A-Car gave us a really good deal and were very helpful and pleasant. We would definitely use their service again.
Besides the wonderful customer service from Lani, I couldn't find another company that could compete with the great rates I got- which is not an easy feat on New Years week in Maui. The shuttle from the airport was frequent, the drive was short, and the guys working the counter the night of my arrival were very friendly. Even more than friendly, they were thorough, knowledgeable, and efficient. Despite being the last person off of the shuttle (i.e. Last in line of about 6 groups) I was in and out of the rental office in less than 30 minutes. I was also amazed at the deal the company offered for gas. I am used to being told "oh you can buy the prepaid gas for +$4 a gallon (usually 1.50 over regular prices) but EZ actually has the option to return on empty and they'll fill it for quite a bit cheaper than you can find elsewhere on the island!
WARNING! If you arrive late in the evening there is a good chance they will have stopped running the shuttle EARLY!! Our flight was on-time and we had carry-on luggage so were able to get to pillar #2 without delay. There were others waiting for EZ/Advantage(same co). 45 minutes later the 5 stranded groups shared the last 3 taxis to the EZ depot. We were met with extreme indifference from the guy in charge. His response was "We have families too ya know". There were lots of other car rental shuttles running. Welcome to Maui.
We went thru 3 cars. All scratched, parts missing, dirty full of sand. They want to make sure you know you will pay for time car is out to be fixed. Anything insurance won't cover then they give you a messed up car!! We finally took this VW. It was missing car mats. I had to bring it back 3 days later cause it was smoking oil. Make sure to fill out damage check!! They see a scratch you don't mark they'll try to charge you for it!!
I 100% recommend this location to anyone looking to rent a car on Maui!
Lani (or Lonnie, not sure of spelling) is BY FAR the most customer-service oriented person I have ever come across. After two extremely hard days of travel and countless phone calls, Lani helped put my mind at ease that my reservation would still be waiting for me whenever I finally arrived. It's not the norm for most companies, but she and EZ really went above and beyond to ensure that I was taken care of.
E Z Rent A Car is a US Car Rental based in Kahului, Hawaii. E Z Rent A Car is located at 405 Kele St Suite E, Kahului, HI 96732, USA.
Please contact with E Z Rent A Car using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find E Z Rent A Car opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Kahului