Waited 45 min for a car. It was due all to the bad customer service. They took their sweet time getting my car. Seriously. It was right out side the shop window..... poorly kept cars. Do not use unless your desperate.
Awful experience... paid for reservation and insurance through expedia weeks in advanced. When we arrived, they told us they don't accept that insurance and charged us an extra 300 deposit. One employee didn't even know the company policies and the one in charge was very rude and unprofessional. Staff had bad attitudes overall. Ended up cancelling with them. Would not recommend this place to anyone.
Waited for nearly an hour for a shuttle, then took a taxi for $20 dollars. Check in took a while, the process also took forever. Although friendly. Drop off, was a complete nightmare and any service while renting the vehicle is non existent and incredibly rude! Don't book here start & end your holiday on a positive note.
My only complaint was the condition of the van. The key fob battery was very weak, making the door lock functions fail intermittently. One sliding door never opened or locked even though the car gave the beep sound that it was locked---that door had been left unlocked for two days before we realized the lock tone was not reliable. We had to open/lock it manually for the remainder of the week. The tires were not fully inflated either, which was easily corrected at a gas station, but shouldn't have been necessary. There were other "age" issues as well which I don't experience with the bigger rental companies (cruise control failed on the 2nd to last day, for instance). Took off one star for the condition of the car.
I rented the only available minivan from this company for our vacation. I was worried when I saw the reviews, but my concerns were unfounded. The staff was courteous and very helpful both during pickup and return (I interacted with multiple people, and they were all good). The shuttles from and to the airport we're on time and fast, and the drivers were helpful.
Showed up at the airport at 17:00. Waited outside for over an hour. No one ever showed up. Turns out they closed early for the day which meant that I had to scramble to find another rental company. DO NOT TRUST this agency. Unprofessional and unreliable.
Overall, I'm satisfied with this company, and I'd rent from them again without reservation.
Fox Rent A Car is a US Car Rental based in Kahului, Hawaii. Fox Rent A Car is located at 22 Hana Hwy, Kahului, HI 96732, USA.
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