I signed up for Hertz Gold and was excited to use the program as my husband and I were going to Hawaii (Maui and Big Island) for our honeymoon and the program would allow me to add him as a complimentary extra driver. I saw no restriction requiring me to book through Hertz Gold’s website and so I booked two cars in each location through Chase rewards and each time entered my reward number. Upon arriving in Maui, the woman at the counter was beyond rude and told me I needed to book through the Hertz Gold website would not honor the free spouse even when we both asked her to make an exception because we were confused. Horrible customer service and she then proceeded to call my husband rude. All this after a 12 hour travel day. I cancelled my second car with Hertz after this and went with Enterprise for the same rate but an automatic complimentary extra driver (spouse). Thanks Enterprise!!
Waited well over an hour to get to an agent, then another 15-20 minutes for car. Prepaid for tank of gas only to find after leaving gas was 15 cents cheaper almost every where. After leaving with car discovered gas tank only half full. Hopefully they will credit me a half tank of gas. Car was not very clean. Worst experience I have ever had renting a car at an airport. Never again will I rent from Hertz. Thrifty has always been better.
It started at the airport; apparently all but one Hertz shuttle was "down," according to the shuttle driver. We waited at the airport for more than 30 minutes as shuttles for all the other rental companies came and went. When we got to the rental station, we were greeted by another long line. There were only two people working in the "general rental" line, and they were working at a snail's pace. So much so that people in line were yelling at the employees for working slow. Like full on yelling. The manager came out of the back room to address the frustrated customers, but then went to the back again; he didn't help alleviate the slow moving line at all. When we finally got to the counter, the employee was nice, but had no sense of urgency. It was so frustrating.
Other than that the car drove great and the drop off was quick and easy.
We initially booked a Toyota Corolla for our trip. When we arrived I asked to be upgraded to a Jeep Wrangler. The attendant was very helpful and upgraded us right away. We we're there pretty early in the morning and her personality was extremely positive. She was happy for us that we chose the Wrangler. She also went above and beyond to recommend a few attractions for our trip. The booking agent that morning showed us a wonderful welcome to Maui.
For the most part I had a pleasant experience with Hertz. The initial wait to get my car took a little bit, but there were quite a few people picking up. The car was a nice and clean when I received it. BUT, later on I found gum on the floor of the car and it got on my shoe. It had been smear all over the floor that I didn't notice when I got in the car.
The only down fall is turning in the vehicle was a bit too rushed. But the woman holding the tablet checking us in had a great attitude and asked if we had a good trip.
I realize waiting is customary during summer in Maui, but waiting more than an hour and a half for a car?
J Lamirand
I rent cars multiple times a month for work and have never had a negative experience like this. My experience with Hertz had always been good, so I'll count this experience as a random dud.
Hertz is a US Car Rental based in Kahului, Hawaii. Hertz is located at 850 W Mokuea Pl, Kahului, HI 96732, USA.
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